Thank you for shopping at My Med Shop. We are committed to ensuring your satisfaction with every purchase. Please review our policy regarding refunds and returns.
Returns
- You may return most new, unopened items within 30 days of delivery for a full refund.
- Items must be returned in their original packaging and in the same condition as when you received them.
Non-returnable Items
- Prescription medications and personal care products are generally not eligible for return due to health and safety regulations.
- Products marked as non-returnable on the product page are excluded from our returns policy.
Refund Process
- To initiate a return, please contact our customer service team with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
- Upon receipt and inspection of your return, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Exchanges
- If you received a faulty or damaged product, please notify us immediately for assistance.
- We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at our customer service address.
Shipping
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Contact Us
- If you have any questions about how to return your items to us, contact us at our customer service email or phone number.