Frequently Asked Questions (FAQs)
1. How do I place an order?
- You can place an order by selecting your desired products, adding them to your cart, and proceeding to checkout where you can enter your shipping details and choose a payment method.
2. What payment methods are accepted?
- We accept major credit cards, debit cards, and other online payment methods. All transactions are secure and encrypted.
3. How can I track my order?
- Once your order is shipped, we will send you a tracking number via email. You can use this number to check the current status of your delivery on our website.
4. Is it safe to buy medication online?
- Yes, it is safe to purchase medications from My Med Shop as we comply with all regulatory laws and ensure that only authentic and approved products are sold through our platform.
5. Can I return a product?
- Products can be returned within 30 days of delivery if they are unopened and in their original packaging, except for prescription medications and personal care products, which are non-returnable. Please refer to our Refund and Returns Policy for more details.
6. What should I do if I receive a damaged item?
- If you receive a damaged item, please contact our customer service immediately to arrange for a replacement or refund.
7. Do you offer international shipping?
- Currently, we only ship within the UK. Please check back for updates as we expand our shipping destinations.
8. How can I contact customer support?
- Our customer support can be reached via email at [customer support email] or phone at [customer support phone number]. We are available to assist you with any inquiries or issues you may encounter.
9. Are there any hidden fees or charges?
- No, there are no hidden fees. All costs will be clearly detailed at checkout before you finalize your purchase.
10. How do I update my account information? – You can update your account information by logging into your account on our website and navigating to the account settings section.
